Refund Policy

Overview

At Extreme Limo LLC, we strive to provide exceptional service and satisfaction to all our customers. However, we understand that circumstances may arise that require cancellations or changes to reservations. Please review our refund policy below:

• Cancellation and Refund Requests:
  • Cancellation requests must be submitted in writing via email or through our online contact form.
    • Refunds will be issued according to the following schedule:
    • Cancellations made 15 days or more prior to the scheduled pickup time will receive a full refund, minus any applicable processing fees.
    • Cancellations made within 7 days of the scheduled pickup time may be subject to a cancellation fee, which will be deducted from the refund amount.
    • No refunds will be provided for cancellations made within 24 hours of the scheduled pickup time or for no-shows.
• Refund Processing Time:
  • Refunds will be processed within 3-4 business days of receiving the cancellation request.
  • Please allow additional time for the refund to appear in your account, as processing times may vary depending on your financial institution.
• Change Requests:
  • Change requests to reservation details, such as pickup/drop-off locations, dates, or times, may be accommodated subject to availability.
  • Changes requested within 24 hours of the scheduled pickup time may be subject to additional charges.
• Force Majeure:
  • In the event of unforeseen circumstances beyond our control, such as inclement weather, natural disasters, or other emergencies, Extreme Limo LLC reserves the right to modify or cancel reservations without penalty.
  • In such cases, we will make every effort to notify affected customers as soon as possible and provide alternative arrangements or refunds as appropriate.
• Dispute Resolution:
  • If you have any concerns or disputes regarding your refund request, please contact our customer service team for assistance. We are committed to resolving any issues promptly and fairly.
• Policy Updates:
  • Extreme Limo LLC reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
    By booking a reservation with Extreme Limo LLC, you agree to abide by the terms and conditions outlined in this refund policy.
    For inquiries or assistance regarding cancellations and refunds, please contact us at [Contact Email] or [Contact Phone Number].
    Thank you for choosing Extreme Limo LLC for your transportation needs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.